We've had a hug amount of queries regarding the name of the book Rowan Manahan talked about on the topic of 'assertiveness' on On the QT on Tuesday evening, so here it is:
The book is called ‘Assertiveness’ and the author was Terry Gillenhttp://www.amazon.co.uk/Assertiveness-Management-Shapers-Terry-Gillen/dp/085292769X/ref=sr_1_3?ie=UTF8&s=books&qid=1232475512&sr=8-3
Check out Rowan's blog http://fortifyservices.blogspot.com
Venetia
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